We strive to fulfill orders in a timely manner. We typically ship orders (with in stock items) within 5 business days.  During peak shipping season – Thanksgiving to Christmas – Please allow 2 weeks for your order to be shipped.  Coffee is roast to order and we typically roast coffee once a week.

If you require delivery by a particular date, please include the particulars in the comments section of checkout. We are often able to accommodate such requests. If we are not, we will let you know as soon as possible. We also recommend sending us an email ([email protected]) after you place your order providing the order number and the requested delivery date. This is especially helpful during the peak shipping season – when we may not notice order comments right away.

Various FedEx Express Service levels – (i.e. Overnight, 2Day, Express Saver) – should be understood as the estimated time in transit once the package has been tendered to FedEx. An order placed via 2Day – for example – will not necessarily arrive two days after placing an order. We require time to process and ship the order. With the exception of FedEx Priority & Standard Overnight shipments, FedEx has suspended delivery guarantees (for both Ground and Express shipments). We will not be able to request a refund from FedEx if your package is delayed in transit. 

Please also be aware that all FedEx Ground/Home Delivery shipments will be delayed at least one day in transit because of our distance from the local (Eagle River, WI) terminal.

Saturdays are not considered days in transit for FedEx Express and Sundays are not considered transit days for either FedEx or USPS.

Shipping costs displayed during checkout on our website should not be considered published FedEx or USPS rates. Shipping costs on our website may include handling fees to cover packaging materials, weekly pickup fees, etc.

Please ensure that your shipping address is complete and accurate. Include suite or apartment numbers. We are assessed hefty charges for address correction fees for incomplete or incorrect addresses and we reserve the right to pass on those fees to you should you provide us with an incomplete or incorrect shipping address. The current FedEx cost is $18.00 for an address correction.

We have a policy of not including invoices when the billing address is different from the shipping address. When a shipped order does include an invoice (i.e. the billing and shipping address are the same), the invoice never includes pricing.

Return Policy

  1. If you wish to cancel your order:
    • you can request cancellation by email ([email protected]) before your order is dispatched;
      or
    • when your order has already been dispatched, goods may be returned in accordance with clause 4.
  2. Goods ordered from us can be returned (see exclusions in cause 4) within 14 days of receipt for a refund – less shipping and handling. The costs of returning goods to us shall be borne by you.
  3. Upon receipt of the goods we will process a refund of the amount paid – less shipping and handling.
  4. The rights to return the goods to us as referred to in numbers 2 and 3 will not apply in the following circumstances:
    • to any product that is perishable (i.e. cookies, truffles, butter creams, fruitcakes, etc.)
    • in the event that the product has been used
    • to any products that we have made or customised specifically for you.
    • If an order is returned to us by the shipping company (i.e. undeliverable due to bad address or refused by recipient) we reserve the right to deduct any return shipping costs that may be assessed by the shipping company.
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