We strive to fulfill orders in a timely manner. We typically ship orders (with in stock items) within 5 business days.  During peak shipping season – Thanksgiving to Christmas – Please allow 2 weeks for your order to be shipped.  Coffee is roast to order and we typically roast coffee once a week. Our next roast will be after Dec. 25, 2020.

If you require delivery by a particular date, please include the particulars in the comments section of checkout. We are usually able to accommodate such requests. If we are not, we will let you know as soon as possible. We also recommend sending us an email ([email protected]) after you place your order providing the order number and the requested delivery date. This is especially helpful during the peak shipping season – when we may not notice order comments right away.

Various UPS Express Service levels – (i.e. Next Day Air, 2nd Day Air, 3 Day Select) – should be understood as the estimated time in transit once the package has been tendered to UPS. An order placed via 2nd Day Air – for example – will not necessarily arrive two days after placing an order. We require time to process and ship the order. Also please note that as of March 2020, UPS has suspended ALL delivery guarantees (for both Ground and Express shipments) until further notice. We will not be able to request a refund from UPS if your package is delayed in transit. 

Even if you pay for UPS Next Day Air, UPS will not guarantee that the package will be delivered on time.

We have also received notice from the United States Postal Service that Priority Mail service will be slower than usual because of higher than usual volume of shipments.

Saturdays are not considered days in transit for UPS and Sundays are not considered transit days for either UPS or USPS.

Please consider distance from the Keweenaw when making a decision to upgrade shipping service levels.  See ground transit map below.

Once you have received a shipping confirmation with a tracking number, please allow up to 72 hours for the shipment to become trackable. Packages that are tracked prior to our uploading our package data will display: “Not found. This tracking number cannot be found, please check the number or contact the sender.”  This is especially the case when we are processing packages after our Friday pickup and before the Monday pickup.

Shipping costs displayed during checkout on our website should not be considered published UPS or USPS rates. Shipping costs on our website may include handling fees to cover packaging materials, weekly pickup fees, etc.

Please ensure that your shipping address is complete and accurate. Include suite or apartment numbers. We are assessed charges for address correction fees for incomplete or incorrect addresses and we reserve the right to pass on those fees to you should you provide us with an incomplete or incorrect shipping address.

We have a policy of not including invoices when the billing address is different from the shipping address. When a shipped order does include an invoice (i.e. the billing and shipping address are the same), the invoice never includes pricing.

Return Policy

  1. If you wish to cancel your order:
    • you can request cancellation by email ([email protected]) before your order is dispatched;
      or
    • when your order has already been dispatched, goods may be returned in accordance with clause 4.
  2. Goods ordered from us can be returned (see exclusions in cause 4) within 14 days of receipt for a refund – less shipping and handling. The costs of returning goods to us shall be borne by you.
  3. Upon receipt of the goods we will process a refund of the amount paid – less shipping and handling.
  4. The rights to return the goods to us as referred to in numbers 2 and 3 will not apply in the following circumstances:
    • to any product that is perishable (i.e. cookies, truffles, butter creams, fruitcakes, etc.)
    • in the event that the product has been used
    • to any products that we have made or customised specifically for you.
    • If an order is returned to us by the shipping company (i.e. undeliverable due to bad address or refused by recipient) we reserve the right to deduct any return shipping costs that may be assessed by the shipping company.

Ground Transit Map follows. UPS does not currently guarantee Time in Transit

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